Best Practices for Building a Customer-Centric Grievance Redressal System

A truly customer-centric grievance redressal system is more than just a complaints register—it’s a reflection of an institution’s commitment to listening, learning, and improving. Especially in ...

Enhancing Consumer Protection through the Banking Ombudsman Scheme: Current Contributions and Future Directions

The Banking Ombudsman Scheme, established by the Reserve Bank of India (RBI), is a critical mechanism for resolving customer complaints against banks. This paper aims to delve into how the scheme cont...