Grievance Redressal and Financial Inclusion: Two Sides of the Same Coin
Financial inclusion isn’t just about opening bank accounts or disbursing loans—it’s about creating an ecosystem where every user, especially from underserved communities, feels heard, respected,...
The Need for Cooperation Among Competitors in Microfinance: A Case for Long-Term Sustainability
In the competitive microfinance sector, where the demand for financial services far outweighs traditional access, institutions play a critical role in offering underserved populations the chance for f...
Ensuring Responsible Pricing in Microfinance: A Long-term View on Sustainability
In recent news from June 2024, the Reserve Bank of India (RBI) highlighted a critical issue in the Indian microfinance sector: instances of micro lenders and non-bank financiers charging excessively h...
The Role of Account Aggregators in India's Inclusion Journey
India's financial landscape is on the brink of a major transformation with the introduction of the Account Aggregator (AA) network, a move that could potentially bring financial services within th...
India's Account Aggregator Network: A Step Towards Simplified Financial Data Sharing
The Account Aggregator (AA) system in India represents a significant step towards enhancing financial inclusion and streamlining the process of sharing financial data among institutions with the conse...
A Guide to Consumer Empowerment: The Role of RBI's Charter of Customer Rights
The Reserve Bank of India (RBI) plays a pivotal role in safeguarding consumer interests in the banking and financial services sector. The RBI's Charter of Customer Rights stands as a testament to ...