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Consumer protection, Enhanced Consumer Awareness, The Role of the Banking Ombudsman in Consumer Protection, Current Contributions, Challenges and Limitations, Recommendations for Enhancing Effectiveness

Enhancing Consumer Protection through the Banking Ombudsman Scheme: Current Contributions and Future Directions
Mar 02,2024

The Banking Ombudsman Scheme, established by the Reserve Bank of India (RBI), is a critical mechanism for resolving customer complaints against banks. This paper aims to delve into how the scheme cont...

Competitive landscape, Consumer protection, Decision-making, Financial literacy, Group lending, Information and technology, Market competition, Micro-enterprise loans, Microfinance institutions, Regulatory frameworks, Risk-adjusted pricing, Social impact, Stakeholders, Strategic positioning, Loan monitoring

Scaling Up from Group Loans to Individual Loans: Institutional and Operational Imperatives
Dec 21,2023

Scaling Up from Group Loans to Individual Loans: Institutional and Operational Imperatives As the demand for larger micro-enterprise loans grows, the imperative to shift from group lending to individ...