Time to have a relook at the IIBF certification for business correspondents

The certification program for Business Correspondents (BCs) and Business Facilitators (BFs) provided by the Indian Institute of Banking and Finance (IIBF) has become an industry standard. However, to meet the demands of the evolving banking sector, the curriculum needs to be updated. In this Ecopinion, Atul suggests the following enhancements in the curriculum.

1. Emphasizing Digital Transactions and Online Banking
2. Addressing Customer Risks and Financial Inclusion
3. Promoting Business Sustainability
4. Ethical Practices and Consumer Protection
5. RBI’s Fair Practices Code and Code of Conduct
6. Gender Sensitization

Read the opinion at the following link