Samasta is a large NBFC MFI operating in several Indian states. Samasta engaged M2i to undertake assessment of its performance of relevant standards of Responsible finance. Assessment was carried out against the following benchmarks of responsible finance Reserve Bank of India (RBI) guidelines for Microfinance Institutions Client eligibility, Pricing guidelines, Disclosure requirements, KYC, SRO and credit bureau requirements Sa-Dhan MFIN Code of Conduct Transparency, Client protection, Governance, Recruitment, Client Education, Feedback and Grievance Redressal, Data sharing Integrity and Ethical Behaviour, Smart Campaign's Client Protection Principles Appropriate product design and delivery, Prevention of over-indebtedness, Transparency, Responsible pricing, Fair and respectful treatment of clients, Privacy of client data, Mechanisms for complaint resolution