Samasta Microfinance Limited is an NBFC operating in several Indian states. Samasta wanted to engage an agency accredited by SMART Campaign to undertake Client Protection Certification (CPC).M2i has been accredited by SMART Campaign for undertaking Client Protection Certifications (CPC).
Certification was performed using the methodology developed by SMART Campaign on the following Client Protection Principles 1. Appropriate Product Design and Delivery 2. Prevention of Over-indebtedness 3. Transparency 4. Responsible Pricing 5. Fair and Respectful Treatment of Clients 6. Privacy of Client Data 7. Mechanisms for Complaints Resolution