Communication
- Meaning and mode of communication
- Functions of communication
- Forms of communication
- Barriers to communication
- Strategies for Improving Organizational Communication
- Role play and group discussion
Motivation
- Factors that affect motivation
- Levels of motivation
- Role of society
- Group discussions on what are the important determinants of staff motivation at work
- Reasons for less motivation
- Ways to motivate staff
- Role play and group discussion
- Common anxieties of staff
Conflict resolution
- Reasons for conflict at work
- Result of conflict- positive and negative
- Role of society
- How animals resolve conflict – game
- Ways to resolve conflict
- Role play and group discussion
- Qualities of a good mediator