• Meaning and mode of communication
  • Functions of communication
  • Forms of communication
  • Barriers to communication
  • Strategies for Improving Organizational Communication
  • Role play and group discussion


  • Factors that affect motivation
  • Levels of motivation
  • Role of society
  • Group discussions on what are the important determinants of staff motivation at work
  • Reasons for less motivation
  • Ways to motivate staff
  • Role play and group discussion
  • Common anxieties of staff

Conflict resolution

  • Reasons for conflict at work
  • Result of conflict- positive and negative
  • Role of society
  • How animals resolve conflict – game
  • Ways to resolve conflict
  • Role play and group discussion
  • Qualities of a good mediator