Project :- Code of Conduct Assessments

Category :- Our Work

Date :- Wednesday, December 31, 2014

Although there were various code of conducts prescribed for MFIs in India, compliance with them was voluntary. SIDBI had called for service providers to develop Code of Conduct Assessment tool and pilot assessments. M2i was the first agency to develop the tool and carry out the assessments.

M2i performs code of conduct compliance assessments that assesses MFIs on the following dimensions

  • Client origination and targeting
  • Loan pricing
  • Loan appraisal
  • Client data security
  • Staff conduct comprising of a. Communication with clients and b. Loan collection and recovery process
  • Relationship management and feedback mechanism

Some of the reports are available in the public domain:

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