“Drive to Perform” of Operational Employees of MFIs

The operational employees of MFIs have challenging work life which includes extensive work in the field as well as back-office work. At the same time, these employees are the key to an MFI’s success as their efforts are responsible for the growth as well as the quality of MFI loan portfolios. More importantly, they are responsible for MFI’s relationship with its clients. The fact that MFIs have been able to achieve sound growth suggests that the operational employees have been able to operate with a degree of competence despite physically and mentally demanding job profiles.
However, so far, the factors that drive the operational employees of MFIs to perform have not been adequately explored. We have performed a research to look at the factors that determine the “drive to perform” of operational employees of Satin. The research was performed by M2i and 465 operational employees of Satin participated as respondents in this research.

Eight important indicators that influence their drives emerged. Further we were able to test whether these indicators reflected latent factors through a confirmatory factor analysis. The statistical evidence strongly supports the existence of two latent factors as presented below.

The factor “Better Human” is reflected in indicators such as:
1. Working at MFI gives us a chance to work to make society better
2. Working at MFI gives us a chance to learn about the banking system
3. Working at MFI gives us a chance to learn financial management
4. Working at MFI gives us a chance to learn punctuality

The factor “Benefits Desired” is reflected in indicators such as:
1. Working at MFI gives us a chance to earn good salary
2. Working at MFI gives us a chance to exhibit leadership
3. Working at MFI gives us a chance to work and interact with people belonging to different cultures
4. Working at MFI gives us a chance to progress professionally without any discrimination on the basis of caste or religion

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